Privacy Policy for nova.org.au

Welcome to nova.org.au. Your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or interact with us. It is intended for users located in Australia and is designed to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By accessing or using nova.org.au, you acknowledge that you have read and understood this Policy and agree to the handling of your information as set out below.

In this Policy, “we”, “us”, and “our” refer to the operator of nova.org.au. “You” and “your” refer to website visitors, users, or others who interact with our services. “Personal information” has the meaning given in the Privacy Act and generally includes information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not.

Information We Collect and How We Obtain It

We collect information to provide, maintain, and improve our services, to communicate with you, and to meet our legal obligations. We may collect personal information directly from you when you submit forms, subscribe to updates, create an account, make an enquiry, register for events, or communicate with us. We may also collect certain information automatically when you use our website, including through cookies and similar technologies.

We aim to collect only information that is reasonably necessary for our functions or activities. Where appropriate, we will offer you the option to interact with us anonymously or under a pseudonym. If we need to collect “sensitive information” (as defined by the Privacy Act), we will do so only with your consent or where required or permitted by law.

Contact details: name, email address, telephone number, postal or billing address.
Account and profile data: username, preferences, and settings you choose.
Communications: enquiries, feedback, support requests, and correspondence with us.
Transactional information: records of services you request or receive from us.
Technical and usage data: IP address, device identifiers, browser type, pages viewed, time and date of visits, referring/exit pages, and approximate location derived from your IP.
Cookies and similar technologies: small data files used to remember your settings, help you sign in, personalise content, and analyse site performance. You can manage cookies via your browser settings.
User-generated content: submissions, comments, or materials you choose to share with us via the website.
Recruitment information: if you apply for roles or volunteer positions, we may collect CVs, references, and eligibility information, in accordance with applicable law.

Our services are not directed to children under 15. If you are a parent or guardian and believe your child has provided personal information without your consent, please contact us at [email protected] so we can take appropriate steps.

How We Use, Share and Store Your Information

We use personal information for the following purposes: to operate and deliver our website and services; to respond to your enquiries and provide support; to personalise your experience; to send administrative messages, service updates, and (where you have consented or as otherwise permitted by law) marketing communications; to conduct analytics, research, and service improvement; to protect against fraud, misuse, or security incidents; and to comply with legal and regulatory obligations.

We may disclose personal information to trusted service providers who assist us with hosting, analytics, communications, security, payment processing, and professional advice. We require these providers to handle personal information in accordance with applicable privacy laws and this Policy. We may also disclose information where required by law, in connection with a suspected breach of our terms, to protect rights, safety, or property, or in the context of a reorganisation or transfer of part or all of our operations. Some recipients may be located outside Australia. Where practicable, we will take reasonable steps to ensure any overseas recipients do not breach the APPs in relation to your personal information.

We retain personal information for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. We use administrative, technical, and physical safeguards designed to protect information against unauthorised access, alteration, disclosure, or destruction. While we strive to protect your information, no method of transmission or storage is completely secure; you use the site at your own risk.

Your Rights and Choices

Subject to the Privacy Act, you have rights to request access to your personal information we hold, to correct inaccuracies, and, where lawful and practicable, to interact with us anonymously or using a pseudonym. You may opt out of non-essential communications at any time. You can manage cookies in your browser or device settings; note that disabling certain cookies may affect site functionality.

To exercise your privacy rights or make a request, contact us at [email protected]. We may need to verify your identity before acting on your request.
To unsubscribe from marketing emails, use the unsubscribe link provided or email us with your request.
To manage cookies, adjust your browser settings to block or delete cookies; consult your browser help pages for instructions.
If you have a privacy complaint, please contact us first. We will investigate and aim to respond within a reasonable time. If you are not satisfied, you may raise your concern with the relevant Australian privacy regulator.

We endeavour to respond to access and correction requests within a reasonable period. In some cases, we may charge a reasonable fee to cover the cost of providing access, but we will inform you in advance of any such charges and options.

Terms of Use Essentials, Security and Legal

By using nova.org.au, you agree to comply with our acceptable use requirements: use the site lawfully; do not attempt to interfere with or disrupt the website, security, or networks; do not introduce malware or automated scraping outside what is permitted; and do not infringe the rights of others. Unless otherwise stated, we (or our licensors) own all intellectual property rights in the site and its content. You may view the site for personal, non-commercial use; any other use requires prior written permission. If you submit content, you represent you have the necessary rights, and you grant us a non-exclusive, royalty-free licence to host and display that content on the site for the purposes for which it was provided. The website is provided on an “as is” and “as available” basis. To the maximum extent permitted by Australian law, we exclude all warranties, representations, and guarantees not expressly set out in this Policy, and we are not liable for any indirect, incidental, special, or consequential loss, or loss of profits, arising from your use of the site. Nothing in this Policy limits any rights you may have under the Australian Consumer Law that cannot be excluded. We do not control third-party websites or resources that may be linked, and we are not responsible for their content or privacy practices. You are responsible for maintaining the confidentiality of any account credentials and for all activities under your account.

We may update this Privacy Policy and these Terms of Use essentials from time to time to reflect changes in our practices, legal requirements, or the operation of the site. The updated version will be posted on nova.org.au with a revised effective date, and your continued use of the site after changes take effect constitutes acceptance. If a change materially affects your rights, where practicable we will provide additional notice. This Policy is governed by the laws of Australia, and you submit to the non-exclusive jurisdiction of the courts of Australia. If any provision is found invalid or unenforceable, the remaining provisions remain in full force. For questions, requests, or complaints, contact us at [email protected]. Effective date: 20 April 2026.